Discussions
error code: 5-999, An error has occurred while processing order. Please try again
I am creating orders parallel and second order getting below error:
Weight Calculations on Commodities for New Order
When creating an order with the API, commodities ask for a weight and then multiplies it by the quantity. The dims seem to represent the commodity as a whole and the weight is per quantity. It seems inconsistent. Is there a way we can pass a total weight for a commodity?
Handling 500 Errors from Rose Rocket API
Hi,
Is it possible to create a Single Shipper order using the API?
While we were building a solution for our customer we designed it to create orders using the SingleStop and MutliStop order types, however our customer has asked if it is possible to create other order types using the API. Looking at the UI there are Point-To-Point orders, which we believe are single-stop orders, and Multi-Stop orders. However there are also Single Shipper, Single Consignee and Sequence orders. Are those other order types just configurations of Single Stop and Multistop orders or are they different order types with different features. Are we able to create these types of orders using the API?
Booked order pricing
We are looking to allow a customer to send a order to be booked, I do not see any rates coming back for the booked order. What would be the process to retrieve these? thank you
Search order by public ID
Hi, I have a usecase where I am trying to look up details about an order given only the public ID of that order. I have been exploring the FindOrders API (https://roserocket.readme.io/reference/find-orders), passing in the public ID as the "search term" argument, but it seems like it doesn't work for some orders. Could you share insights into how the API is searching across orders and what massaging I have to do so that my Order is searchable in this way?
Is there a way to get the stops for an order by order id?
I see in the docs that I can get the stops by using the manifest id but I would like to get the stops for an order before the manifest is created. Is this Possible?
Assign Manifests/Bills an external_id
Currently We're using the "/api/v1/master_trips" POST call in order to create our trip and build the manifest. How can I call this in a way that sets the external_id of the manifest or is there another avenue I can use in order to link the manifest with our order via an extId we generate?
Does an order upsert, clobber the old order or does the Rose Rocket system preserve user input?
For example if the user updates the notes on a leg and our upsert doesn't change anything about the leg or only changes commodities are the user's updates preserved?
Does an API call currently exist or will there be a call added at some point that allows us to add a custom task that we have created onto a leg of an order (either single or multistop)?
It would be helpful to be able to add a custom task entry to the leg directly through the API