Discussions
Webhook issues
Hi, we have subscribed to web hooks (dispatched and delivered) and been recording them trying to match events in RR. But we are seeing some strange issues:
Webhooks received (checked with order number to validate)
dispatched on a Tuesday - but no even in the history shows anything like this happened
dispatched - on the Friday and this matched the actual pickup
Delivered - on the Sunday and this matches the actual delivery
We are not sure why we got any on Tuesday the only events shown are
System Automation created FMIC-CANTRA-388 order ---- 08:20
System Automation added tag: EDI_Tender ---- 08:20
X selected quote of $X. Order is booked and confirmed for pickup ---- 08:54
X added tag: WEST Truckload ---- 12:00
New CSR assigned: Not Assigned > X ---- 12:00
X changed Pickup Appointment to 2025-02-06 16:00:00 - 16:00:00 ---- 12:01
X changed Delivery Time from None to 2025-02-08 08:00:00 - 08:00:00 ---- 12:01
X changed Delivery Appointment toConfirmed ---- 12:01
Why would we get a webhook on that day with no action to cause it?